Return Guidelines

Arnold Clark Autoparts - Returns Guidelines 

Returns Policy

Customers are responsible for returning products within 28 days of purchase. All returns must first be confirmed with Arnold Clark Autoparts by phone (0141 950 4018) or email (ACAutoparts@arnoldclark.com) before being sent back.

Products can be returned either to your nearest Autoparts branch or directly to our central hub at:

Autoparts Returns
1394 South Street
Glasgow
G14 0AP

Our hub sites will accept and credit qualifying products that:

  • Are no longer required

  • Remain in production by the manufacturer

  • Are in a resaleable condition

All approved returns will be credited at the original selling price.

In all instances, parts must not have been fitted and must be in original resaleable packaging.
 
All worn / exchange units must be fully drained of oils and fluids and in the original box supplied. Only individual parts with a value over £5 should be returned for credit. 
Special order parts may be rejected for return or may incur a handling charge. Damage must be reported on the same day parts are delivered. 

Arnold Clark Autoparts reserves the right to accept or refuse any return at its absolute discretion, acting reasonably in all circumstances. This does not affect the statutory rights of the consumer. 

Manufacturer-Specific Policies

Please note that some manufacturers operate under different returns conditions. These policies take precedence where applicable.

 

Audi, SEAT, Škoda and Volkswagen 

Claims must be submitted within 21 days from the date of invoice. The minimum return value is £5. A 20% handling charge applies, capped at £60 per line. Body items, glass, and non-stock items (highlighted in yellow if identified after ordering) are non-returnable. Hazardous items with broken seals (e.g., seat belts) cannot be returned. 

 

Citroën, Peugeot, DS and Vauxhall 

Standard ‘No Longer Required’ PSA. Claims must be submitted within 90 days to the PSA department via proximity@arnoldclark.com. The minimum return value is £15. A 15% handling charge applies unless PSA technical confirms a fault in advance. Non-handling charge returns must be approved by the PSA department before returning. Coded items, batteries, oils, liquids, and PSA non-stocked parts are non-returnable. Missing or damaged items must be reported within 24 hours to allow re-ordering and claiming. 

 

Mercedes-Benz and Smart 

First Fixed Visit claims must be submitted within 30 days from the date of invoice. The minimum return value is £50. There is no handling charge, but exceptions may apply. Credit may take time to process, as submissions are handled monthly. All parts must be in pristine condition, in original packaging, and less than 30 days old from the delivery note date. 

Parts claims must be submitted within 30 days from the date of invoice. The minimum return value is £75. A 10% handling charge applies. Acceptance of returns is not guaranteed and is at the discretion of the manager. All parts must be in pristine condition, in original packaging, and less than 30 days old from the delivery note date. 

Ad-hoc claims must be submitted within 30 days from the date of invoice. The minimum return value is £500. A 10% handling charge applies. Acceptance of returns is not guaranteed and is at the discretion of the manager. All parts must be in pristine condition, in original packaging, and less than 30 days old from the delivery note date. 

Parts Discrepancy Reporting must be submitted within 48 hours from the date of delivery. The part must cost over £5. Claims must include photographic evidence, and a replacement must be ordered. All parts must be in pristine condition, in original packaging, and less than 30 days old from the delivery note date. 

 

Volvo 

Claims must be submitted within 21 days of the invoice date and, if accepted, the relevant parts returned within a further 21 days. No minimum value required. Strictly no returns of explosives, batteries and fluids. All oils units must be drained prior to return.  

 

Kia 

Claims must be submitted within 20 days from the date of invoice and, if accepted, the relevant parts returned within a further 14 days. The minimum return value is £35. A 10% handling charge applies. Wiring looms, parts containing airbags, coded parts, FFF and QQH parts, and accessories are non-returnable. 

 

Hyundai 

Claims must be submitted within 20 days from the date of invoice and, if accepted, the relevant parts returned within a further 14 days. The minimum return value is £20. A £10 handling charge applies. Wiring looms, parts containing airbags, coded parts, FFF and QQH parts, and accessories are non-returnable. 

 

Renault and Dacia 

Claims must be submitted within 30 days from the date of invoice and, if accepted, the relevant parts returned within a further 30 days. The minimum return value is £30. Fast-moving parts, coded parts, bodywork (including lights), accessories, radios, glass, non-stocked NPDC items, batteries, and paint are non-returnable. All parts must be returned in a resaleable condition.  

 

Honda 

Claims must be submitted within 7 days from the date of invoice. The minimum return value is £25. Electrical and painted items are non-returnable. 

 

Mitsubishi 

Claims must be submitted within 5 working days from the date of invoice. The minimum return value is £40. A 15% handling charge applies. Hazardous and electrical items are typically non-returnable, but Mitsubishi may accept them at its sole discretion. 

 

Mazda 

Parts must be returned within 14 days from the date of invoice. The minimum return value is £30. A £1 admin charge and a 15% handling charge apply to all returns. Airbags must be returned in a special container. 

 

Fiat 

Code T1 (Right First Time) claims must be submitted within 10 days from the date of invoice and, if accepted, the relevant parts returned within a further 30 days. The minimum return value is £15. No handling charge applies. This code applies to speculatively ordered items to a specific VIN. Accessories, body panels, glass, consumables, batteries, promotional items, and vehicle-coded items are non-returnable.
 
Code P (Dealer Error) claims must be submitted within 5 days from the date of invoice. The minimum return value is £15. A 20% handling charge applies. This code applies to items no longer required and not ordered to a specific chassis number. Vehicle-coded items (e.g., keys) are non-returnable. 

Code G and H (Damaged and Shortages) claims must be reported to the manufacturer by phone before midday or as soon as the parts are received. Arnold Clark Autoparts will accept claims reported on the same day as delivery. A photo showing damage is required for Code G claims. No minimum return value or handling charge applies. 

 

BMW and MINI 

Returns must be made within 10 days from the date of invoice. Parts valued under £10 cannot be returned. Back-ordered parts require a special enquiry with BMW for possible return approval, which is not guaranteed and is at BMW’s sole discretion. Parts over 10 days old and slower-moving parts will incur a handling charge of 20%–30%. Parts sold in pack quantities must be returned in the same pack size and only in original, undamaged, and sellable packaging. For more information, please contact Arnold Clark Autoparts. 

 

Alfa Romeo and Jeep 

Dealer error claims must be submitted within 5 days from the date of invoice. The minimum return value is £50. A 20% handling charge applies. This applies to parts no longer required or ordered incorrectly and not linked to a specific chassis number.  

Right First Time claims must be submitted within 10 days from the date of invoice. There is no minimum return value. This applies to parts ordered to a VIN, where the vehicle is in the dealer workshop. 

 

MG 

Parts purchased within the following timeframes incur the following handling charges: 1 – 30 days, 30% handling charge; 31- 120 days, 50% handling charge; over 120 days, not eligible for return. The minimum return value per line is £50. Dealers are responsible for carriage charges, which vary based on the part’s weight and size. Dealer stock pack items, new model launch items, and electrical parts are non-returnable. 

 

Nissan 

Claims must be submitted within 30 days of the invoice date. The minimum return value is £35. A 20% handling charge applies. Some parts are non-returnable; please contact Arnold Clark Autoparts for further details.

 

Ford 

Claims must be submitted within 20 days of the invoice date. The minimum return value is £50. Handling charges vary based on the total claim value: orders under £275 retail, 10% handling charge; orders over £275 retail, 5% handling charge. No handling charge applies for claims arising from errors made by Ford. 

 

Ford, Mazda and PSA 

Arnold Clark Autoparts can supply replacement parts using a warranty form. If a part is deemed to be faulty, a refund will be issued for the original purchase.